FAQ

The best way to start the ordering process is by filling out the contact form on the Contact tab of this website. This form has all the information we need to provide you with the most accurate price quote. You can also schedule an appointment to come in and speak with someone directly about your custom cake by using the contact form or by calling us at 973-427-4258.

Please be advised that we are a specialty cake shop and not your average bakery. All cakes/cupcakes are made to order. Basic cake orders must be placed 2 weeks in advance. All custom/specialty buttercream and/or fondant cakes will require 3-4 weeks’ notice and we can only take a certain number of specialty cakes per weekend, so we recommend you order your cake with as much notice as you can!

Our facility is not allergen-free; therefore, we can’t guarantee against an allergic reaction. All our cakes are produced in a shared environment with milk, wheat, nuts and soy. We also do not currently offer any gluten-free options.

All orders will require a 50% deposit when booking. Your order is not considered final without a deposit. In the event of cancellation with less than 7 days’ notice, the deposit will become non-refundable. Final payment on orders can be paid upon pickup. Delivered orders will require the balance to be paid two weeks prior to your event.

Orders that meet a minimum requirement can be delivered. Please contact us for delivery fees and conditions.

No changes (flavors, designs, etc.) will be allowed on specialty cake orders less than two weeks prior to orders to ensure we can provide to you the highest quality production. If in the event a change is allowed, it may incur additional costs. All orders are considered completely final one week prior to your event.

We work hard to create a beautiful and delicious cake that will be the centerpiece of your party! After the cake is picked up or delivered, it’s your responsibility to have a safe and appropriate spot for your cake away from unnecessary heat and humidity, which can have severely adverse effects on buttercream and fondant. We recommend refrigeration for overnight storage and extended periods of time, especially in warm weather. Cakes can be brought to room temperature and displayed for a few hours in a climate-controlled room

All decorative items being provided to us (figurines, ribbons, etc.) must be dropped off a week prior to event and should be labeled with your name and event date. The only exception is fresh flowers: they must be dropped off one-two days before. David’s Custom Cakes holds the right to charge a fee for putting props on the cake.

For in store payments you will receive a copy of your order form to review. For payments made over the phone, you will be emailed a copy of your order form for review. Please note that it is the customer’s responsibility to review the order for any errors and let us know at least 1 week prior to the cake delivery/pick up date.