Placing an Order:
The easiest way to place an order for a custom cake is by emailing [email protected]. You can also start the ordering process over the phone by calling 973-427-4258 or by stopping by our shop. To speak with the custom cake decorators directly you will need to schedule an appointment in advance.
Notice Required for Orders:
Please be advised that we are a specialty cake shop and not your average bakery. All cakes/cupcakes are made to order. Basic cake orders must be placed 1 week in advance. All custom/specialty buttercream and/or fondant cakes will require 2-3 weeks’ notice and we can only take a certain number of specialty cakes per weekend, so we recommend you order your cake with as much notice as you can!
Our facility is not allergen-free; therefore, we can’t guarantee against an allergic reaction. All our cakes are produced in a shared environment with milk, wheat, nuts and soy. We also do not currently offer any gluten-free options.
Deposit and Payments:
All orders will require a 50% deposit when booking. Your order is not considered final without a deposit. In the event of cancellation with less than 7 days’ notice, the deposit will become non-refundable. Final payment on orders can be paid upon pickup. Delivered orders will require the balance to be paid two weeks prior to your event.
Orders that meet a minimum requirement can be delivered. Please contact us for delivery fees and conditions.
Changes to orders:
No changes (flavors, designs, etc.) will be allowed on specialty cake orders less than two weeks prior to orders to ensure we can provide to you the highest quality production. If in the event a change is allowed, it may incur additional costs. All orders are considered completely final one week prior to your event.
We work hard to create a beautiful and delicious cake that will be the centerpiece of your party! After the cake is picked up or delivered, it’s your responsibility to have a safe and appropriate spot for your cake away from unnecessary heat and humidity, which can have severely adverse effects on buttercream and fondant. We recommend refrigeration for overnight storage and extended periods of time, especially in warm weather. Cakes can be brought to room temperature and displayed for a few hours in a climate-controlled room.
All decorative items being provided to us (figurines, ribbons, etc.) must be dropped off a week prior to event and should be labeled with your name and event date. The only exception is fresh flowers: they must be dropped off one-two days before. David’s Custom Cakes holds the right to charge a fee for putting props on the cake.